Who We Are
FlyStayLuxe.com found at https://flystayluxe.com (collectively, the “Website”, “We” or “Us”) collects, uses and is responsible for certain personal information about you.
Children’s Online Privacy Protection Act
This Website and any products and services offered herein are not intended for persons under the age of 13. FlyStayLuxe.com does not knowingly collect information from anyone under 13 years of age. FlyStayLuxe.com prohibits children under the age of 13 from using all interactive portions of this Website, including leaving any comments, filling out forms, or otherwise submitting information. FlyStayLuxe.com will not knowingly collect personally identifiable information from children under 13. If FlyStayLuxe.com learns it has any information or content from anyone under the age of 13, it will delete that information.
The Personal Information We Collect and Use
Information You Voluntarily Submit to the Website
FlyStayLuxe.com may collect, use, and is responsible for certain personal information that you provide when you voluntarily subscribe to our newsletters, sign up for e-mails or free subscriber gifts, leave comments, download a PDF or digital product, enter a contest or promotion sponsored by us, fill out any type of form, respond to surveys that we may request you to complete, access private membership pages, or otherwise contact FlyStayLuxe.com via an online form or e-mail. The information collected may include your name, e-mail, address, phone number, postal address and/or billing information. You are not required to provide any personally identifiable information to merely access or visit this Website.
FlyStayLuxe.com may use third-party data collection technologies to collect domain information and “cookies” (small files saved on your hard drive by your web browser) to store visitors’ preferences, analyze Website and advertisement performance, track user patterns, save information from your previous visits and customize your user experience.
FlyStayLuxe.com or its third-party providers, such as Google Analytics, may collect nonpersonal information through the use of these data collection technologies. Nonpersonal information might include the type of device or browser you use, the operating system, IP address, referring website, pages you viewed, the search terms you used and the date and time you accessed the Website.
Information Collected from Other Sources
We may also obtain information, such as an e-mail address, from other sources, such as third-party comment platforms, customer survey providers, or social media accounts linked to your user profile on this Website. We may use this information for marketing and advertising purposes. For a list of our third-party suppliers, see Third-Party Services We Use.
How we use your personal information
FlyStayLuxe.com collects and uses your personal information:
- To operate and maintain this Website;
- To send you promotional information, such as newsletters;
- To send you administrative e-mails, such as confirmation e-mails, technical notices, policy updates or security alerts;
- To respond to your comments or inquiries;
- To create an account, identify you as a user of the Website and customize the Website for your account;
- To complete customer transactions;
- To fulfil your orders or deliver information, services or products that you request from us;
- To administer contests and promotions;
- To track and measure advertising on the Website;
- To receive feedback to improve Website performance and customer service;
- To provide you with user support;
- To protect, investigate and deter against unauthorized or illegal activity and
- To conduct any other service with your consent.
Who We Share Your Personal Information With
FlyStayLuxe.com respects your privacy and except where required by law, we will never sell, trade or transfer your personally identifiable information to third parties (beyond what is necessary for fulfilling a customer transaction or for the basic functionality of an online service) without your consent.
We do, however, share personal information such as name, postal address and e-mail address with our subsidiaries and affiliates, contractors, service providers, and other third-parties we use to support our Website. Each third-party service providers use of your personal information is dictated by their respective privacy policies. For a list of our third-party suppliers, see Third-Party Services We Use.
From time to time, Nonpersonal information, which does not identify you alone, or when combined with data from other parties, may be provided to other parties for marketing, advertising, or other uses. Examples of this data may include analytics or information collected from cookies.
If you give FlyStayLuxe.com your permission, it may also use personal identification information for internal or external marketing and promotional purposes.
On occasion, FlyStayLuxe.com may collect personal identification information from you in connection with optional contests, special offers or promotions. FlyStayLuxe.com will share such information with necessary third parties for the purpose of carrying out the contest, special offer or promotion. We will ask for your consent to such disclosure and use of such information, prior to your participation in the contest, special offer or promotion.
We will not share your personal information with any other third party.
Whether Information Has to Be Provided by You and Why
We do not require you to provide any personal information in order to browse or view the information on this Website. We will inform you when we collect it whether you are required to provide the information to us.
How Long Your Personal Information Will Be Kept
We will hold personal information that you have provided to Us (e.g., name, address, and contact details) indefinitely, unless you request erasure of your personal information by requesting Us to do so using the Contact Us form on our Website or unsubscribing from our e-mail communications.
Third-Party Services We Use
At this time, your personal information is not shared with any other third-party applications. This list may be amended from time to time in this Website’s sole discretion.
Publicly Available Information
If you create a user profile or leave a comment on our Website, certain information, such as your username, avatar, profile description, your website or your social profiles may be publicly available.
Please note that any comments or information that you post on this Website and associated social media pages become public and third parties may use your information. FlyStayLuxe.com is not responsible for any unauthorized use by third parties in such context. If you delete your comments from our Website, copies of your comments may remain viewable in cached and archived pages or might have been copied or stored by other Website users. You disclose such information at your own risk.
Links to Other Sites
You may see advertising or other content on this Website that links to the sites and services of our partners, suppliers, advertisers, sponsors, licensors or other third parties. Any products or services reached through a third-party link are subject to separate privacy policies. FlyStayLuxe.com is not responsible for or liable for any content on or actions taken by such third-party Websites.
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Some of the content you see on FlyStayLuxe.com may be sponsored or used to promote products, services, or other businesses that we may have been compensated for. Reviews for hotels, airlines, tour companies, cruises, restaurants, products or services may have been experienced on a complimentary basis.
It’s important for us to remain transparent to our readers about the content that appears on FlyStayLuxe.com, so these posts will be clearly marked with a disclaimer statement. We only work with brands that align with our own values. Whether the content on this Website is sponsored on not, we always provide 100% honest and genuine opinions.
Affiliate Program Participation
This Website may engage in affiliate marketing, which is done by embedding tracking links into the Website. If you click on a link for an affiliate partnership, a cookie will be placed on your browser to track any sales for purposes of commissions.
The FlyStayluxe.com newsletter is sent out once a month. On the Website, you may subscribe to our newsletter, which may be used for advertising purposes. All newsletters sent may contain tracking pixels. The pixel is embedded in emails and allows an analysis of the success of online marketing campaigns. Because of these tracking pixels, we may see if and when you open an email and which links within the email you click. Also, this allows the Website to adapt the content of future newsletters to the interests of the user. This behaviour will not be passed on to third parties.
Use and Transfer of Your Information Out of the EEA
This Website is operated in Australia and third parties with whom we might share your personal information as explained above are located in Australia, the United States and other countries outside the United Kingdom and EEA. These countries do not have the same data protection laws as the United Kingdom and EEA. If you are located in the United Kingdom and EEA, please be aware that any information you provide will be transferred outside the United Kingdom and EEA. By using this Website, participating in any of its services and/or providing your information, you consent to this transfer.
You have several choices when it comes to information about you:
Reject or Remove Cookies: At this time, FlyStayLuxe.com does not respond to “do not track” signals on our Website. However, you can choose to set your browser to remove or reject browser cookies before using our Website. Please be aware that certain features of our Website may not be available to you if you choose not to allow cookies.
Unsubscribe from E-mail Communications: If you want to unsubscribe from receiving e-mails from FlyStayLuxe.com, you may do so at any time. Each e-mail from FlyStayLuxe.com includes instructions for unsubscribing from these e-mail communications. Alternatively, you can use the Contact Us form on our Website stating your request to be unsubscribed. Once you have unsubscribed from our mailing list, you are permanently removed.
If you are covered by the General Data Protection Regulation, you have a number of important rights free of charge. In summary, those include rights to:
- Fair processing of information and transparency over how we use your use personal information
- Access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address
- Require us to correct any mistakes in your information which we hold
- Require the erasure of personal information concerning you in certain situations
- Receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
- Object at any time to the processing of personal information concerning you for direct marketing
- Object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
- Object in certain other situations to our continued processing of your personal information
- Otherwise restrict our processing of your personal information in certain circumstances
You may also have the right to claim compensation for damages caused by our breach of any data protection laws.
For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights under the General Data Protection Regulation, available here.
If you would like to exercise any of those rights, please:
- Email us
- Provide us with enough information to identify you (e.g., customer number and registration details)
- Provide us proof of your identity and address (a copy of your driver’s license or passport and a recent utility or credit card bill)
- Provide us with the information to which your request relates including any account or reference numbers if you have them.
Keeping Your Personal Information Secure
We have appropriate security measures in place to prevent personal information from being accidentally lost, used or accessed in an unauthorized way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorized manner and are subject to a duty of confidentiality.
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. We do, however, have procedures in place to deal with any suspected data security breach. We will notify you and any applicable authorities within 72 hours of a suspected data security breach, where we are legally required to do so.
How to Complain
We hope that we can resolve any question or concern you raise about our use of your information.
If you are covered by the General Data Protection Regulation, you may lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live, or where any alleged infringement of data protection laws occurred.
How to Contact Us